Alarm Definitions
Never fear the alarms! Here are all of the alarms you will see in the Engage platform.
At Subeca, alarms can be generated from the Subeca endpoint devices, the meters connected to the endpoints, or the cloud. Sometimes the same alarm can be generated by more than one source, and we de-duplicate them so you only see one alarm type active at a given time for a device.
If you have any questions surrounding alarms, reach out to support@subeca.com. We’re happy to help!
All Products
|
Alarm Name |
Description |
Source |
Action Required |
|---|---|---|---|
|
Leak - 30d |
In the last 30 days the endpoint has seen a "Leak - Now" alarm. This alarm will stop displaying 30 days after the “Now” alarm ends. |
Cloud |
If persistent, visit the site to determine if continuous usage is occurring. |
|
Leak - Now |
The endpoint has recorded near continuous usage over 0.5 gpm for the last 48 hours. |
Cloud |
If persistent, visit the site to determine if continuous usage is occurring. |
|
No Communication |
The device has not communicated in the last 72 hours. |
Cloud |
If persistent, improve the communication network(s). |
|
No Consumption - 30d |
The device has not reported any consumption in the last 30 days. This alarm will stop displaying after consumption is recorded. |
Cloud |
If unexpected, visit the site to understand if the meter or register needs replacing. |
|
No Consumption - 7d |
The device has not reported any consumption in the last 7 days. This alarm will stop displaying after consumption is recorded. |
Cloud |
If unexpected, visit the site to understand if the meter or register needs replacing. |
|
Radio Low Battery |
The endpoint's battery is below 10%. |
Endpoint |
Radio should be changed. |
Wireless Pin Only
|
Alarm Name |
Description |
Source |
Action Required |
|---|---|---|---|
|
Burst Flow - Now |
The Wireless Pin has observed some portion of excess flow above a threshold at least once in the last hour (off by default). |
Meter |
If persistent, visit the site to determine if excess usage is occurring. |
|
Leak - Now |
The Wireless Pin has observed continuous flow above a threshold at least once in the last hour (off by default). |
Meter |
If persistent, visit the site to determine if continuous flow is occurring. |
|
Reverse Flow - 30d |
The Wireless Pin has observed some portion of reverse flow at least once in the last 30 days. This alarm will stop displaying 30 days after the “Now” alarm ends. |
Cloud |
If persistent, visit the site to determine if reverse flow is occurring. |
|
Reverse Flow - Now |
The Wireless Pin has observed some portion of reverse flow at least once in the last hour. |
Endpoint |
If persistent, visit the site to determine if reverse flow is occurring. |
Wired Pin Only
|
Alarm Name |
Description |
Source |
Action Required |
|
Burst - 30d |
The meter connected to the Wired Pin is throwing a flag that excess usage occurred sometime in the last 30 days. This alarm will stop displaying 30 days after the “Now” alarm ends. |
Meter |
If persistent, visit the site to determine if excess usage is occurring. |
|
Burst - Now |
The meter connected to the Wired Pin is throwing a burst pipe (excess usage) flag. |
Meter |
If persistent, visit the site to determine if excess usage is occurring. |
|
Connected Meter Low Battery |
The meter connected to the Wired Pin is throwing a low battery flag. |
Meter |
The meter should be changed. |
|
Dry Meter |
The meter connected to the Wired Pin is throwing a Dry Meter flag. |
Meter |
If persistent, visit the site to determine no tampering has occurred. |
|
Dry Meter - 30d |
The meter connected to the Wired Pin is throwing a Dry Meter flag in the last 30 days, or the Cloud has recorded a Dry Meter flag from the Meter in the last 30 days. This alarm will stop displaying 30 days after the Dry Meter alarm ends. |
Meter or Cloud |
If persistent, visit the site to determine no tampering has occurred. |
|
Encoder Failure |
The endpoint cannot read the meter. |
Endpoint |
Check wiring between endpoint and meter. |
|
Leak - 30d |
The meter connected to the Wired Pin is throwing a flag that continuous usage occurred sometime in the last 30 days. This alarm will stop displaying 30 days after the “Now” alarm ends. |
Meter |
If persistent, visit the site to determine if continuous usage is occurring. |
|
Leak - Now |
The meter connected to the Wired Pin is throwing a continuous usage flag. |
Meter |
If persistent, visit the site to determine if continuous usage is occurring. |
|
Low Temperature |
The meter connected to the Wired Pin is throwing a low temperature flag. |
Meter |
If persistent, visit the site to ensure the meter is not frozen. |
|
Reverse Flow - 30d |
The meter connected to the Wired Pin is throwing a flag that reverse flow occurred sometime in the last 30 days. This alarm will stop displaying when the connected meter’s flag clears. |
Meter |
If persistent, visit the site to determine if reverse flow is occurring. |
|
Reverse Flow - Now |
The meter connected to the Wired Pin is throwing a flag that reverse flow is occurring. |
Meter |
If persistent, visit the site to determine if reverse flow is occurring. |
|
Tamper |
The meter connected to the Wired Pin is throwing a tamper flag. |
Meter |
If persistent, visit the site to ensure the meter has not been tampered. |