1. Open the Subeca Engage Mobile App
- Ensure your smartphone/tablet is connected to the internet.
- Launch the Subeca app from your device.
2. Navigate to Troubleshooting
- In the app’s main menu, locate and select the “Troubleshooting” option
3. Connect to Your Device
- The app will prompt you to connect to your Subeca device.
- Select the device and follow the on-screen instructions to establish a connection.
4. Click Reset
- Once connected, locate the “Reset” option
- Tap “Reset” to initiate a restart of you Subeca device.
Additional Tips
- If the device does not respond after resetting, try closing and re-opening the app and repeating the steps.
If the issue persists, contact Subeca at support@subeca.com for further assistance.