Step by Step Guide to Correct Register Reading
Step 1: Calculate the New Register Value
Determine the correct register value for the device to ensure the updated reading is accurate when you re-claim the device.
Step 2: Open the Subeca Mobile App
Launch the Subeca mobile app on your smartphone, making sure you are signed in as the tenant or utility associated with the device you want to update.
Step 3: Select “New Device Installation”
From the main menu, choose “Install New Device” This allows you to make changes to an existing device’s configuration.
Step 4: Choose the Same Account as the Existing Device
Make sure you select the same account that is associated with the device you are re-claiming.
Step 5: Re-Claim the Device with the Correct Register Value
Follow the New Device Installation workflow, and when prompted to enter the new register value, input the corrected value identified in Step 1. Make sure you select the proper unit measurement.
What if I don’t want to use the mobile app?
At this time, this feature is only available on the Subeca mobile app.