Welcome to Subeca! This guide will walk you through the onboarding process for your Subeca Engage account, ensuring you get up and running smoothly.
Portal Administrator Registration
Once your deal is finalized, you will receive an email from Subeca with important next steps. This email will include a request for information about your Utility’s Administrator for the Subeca Engage Platform (the person who will manage your Subeca software account). Ensure you fill out this form accurately with your administrator’s contact information as it helps us set up your account correctly.
Important: ONLY one form should be submitted per utility. Be sure all necessary information is included before submitting.
Tip: If you are not the Tenant Administrator, you can forward this email to the correct person, or complete the form with their details.
Account Creation
Once we receive the completed form, our Customer Support team will create your utility’s account in Subeca Engage. The designated Administrator will receive an email titled “Welcome to Subeca” which includes a link to the Subeca Engage web portal and a temporary username and password. By clicking the “Get Started” link, the Administrator will be prompted to reset the temporary password and can then log in to the platform.
After logging in, the Tenant Administrator can:
- Set up additional team members within the portal by creating new user accounts, which will trigger an email with login instructions for each new user.
- Begin the process of claiming and managing Subeca devices using the Subeca Engage mobile app
- Access and use the Engage Utility Platform to manage your utility data.
Troubleshooting
If you encounter any issues during the onboarding process, here are a few things to check:
Did you receive the initial email titled “Kicking off your Subeca Journey”?
- It should have come from Subeca, with the reply-to address support@subeca.com
- If not, please complete the form as soon as possible to proceed.
- If your Tenant Administrator hasn’t received the email, check the spam folder or contact Subeca support at support@subeca.com
Additional Notes
- The Administrator can add new users to your account. Each added user will automatically receive their own email with login instructions.
- Once you’ve logged in, our team will handle the initial setup of your account’s properties and devices. From there, your team can start claiming devices in the field using the Subeca mobile app.
For any further assistance or questions, feel free to reach out to our Customer Support team at support@subeca.com
Welcome aboard! We look forward to working with you on the Subeca Engage Platform.