Getting Started with Subeca
Welcome to Subeca! These articles and videos will walk you through the onboarding steps and tips and tricks to get started with Subeca.
More of a visual person? Check out these videos to get your Engage platform set up and walk through the installation process.
Get set up for success by providing your administrator’s information, account setup, and billing information.
Creating Accounts, Customers, and Properties
Add your billing accounts, customers, and properties to make your install a breeze.
Adding Users to the Engage Platform
Add the rest of your team, and only give them the permissions they need.
What to bring out into the field to install in minutes.
Installing Devices with the Mobile App
Claim and configure your Subeca devices.
Physically install the Subeca register on to your meter.
Troubleshooting
Troubleshooting Mobile App Install
This guide will walk you through some of the most common issues we see when installing devices with the Subeca Engage mobile app.
Recovering from Incorrect Register Readings
If you’ve encountered an incorrect register reading on your Subeca device, this article provides step by step instructions to update the register value through the Subeca mobile app.
Still need help? Reach out to us via a Support Ticket, or use the Live Chat.